At Universe Patches, we want you to be happy with your purchase. If you are not satisfied, please read our return and refund policy below.
1. Eligibility for Returns
- You can request a return within 7 days of receiving your order.
- To be eligible, items must be:
- Unused, unworn, and in the same condition you received them.
- In the original packaging (if applicable).
- Custom-made or personalized patches cannot be returned or refunded unless they arrive damaged or incorrect.
2. Return Process
Contact us at sales@universepatches.com
Once approved, you will receive instructions on how to send the item back.
Customers are responsible for return shipping costs (unless the item was damaged or incorrect).
3. Refunds
- After we receive and inspect the returned item, we will notify you.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping charges are non-refundable.
4. Exchanges
- We only replace items if they are defective or damaged.
- If you need an exchange, contact us at sales@universepatches.com
5. Non-Returnable Items
- Custom or personalized patches.
- Clearance or sale items.
- Gift cards.
6. Damaged or Wrong Items
- If you receive a damaged or wrong item, please contact us within 48 hours of delivery with photos of the product. We will arrange a replacement or refund.
7. Contact Us
For questions about returns or refunds, please reach out to: